Call us today for a quote
408-293-3386
or
408-295-2929
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Frequently Asked Questions about Windshield and Auto
Glass Replacement
Q.
Is windshield repair covered
by my insurance company?
A. Yes, if you have comprehensive
coverage, windshield damage is covered by your plan. It doesn't matter whether
the damage was caused by vandalism, road debris or an angry, bat-wielding
ex—your only expense will be your deductible. Many people are surprised by how
low their deductibles are—often less than $100 for
comprehensive (non-collision) repairs.
And with the Glass Depot discount, applicable towards your deductible, you save
$50 off of that cost!
Q.
Which insurance companies do
you work with?
A. We work with every auto insurance company in the country. They like us
because we accommodate each of their individually determined rates and we
install only quality auto glass backed by our
lifetime warranty.
Q. But I'll have to
file a bunch of paperwork with my insurance company, right?
A. No way. We take care of the hassle involved with insurance claims so
you don't have to—that's why we're here. At Glass Depot, we'll do all required
paperwork to bill your insurance company directly. All you need to do is pay the
amount of your deductible (if you have one), less our $50 discount. We even
process your payment over the phone using a debit or credit card.
Q.
That's great, but will my
insurance rates go up if I file an auto glass claim?
A. Not at all. A cracked windshield doesn't reflect your driving ability,
so why should it have a bearing on your level of risk to the insurance company?
Auto glass replacement falls under the
comprehensive portion of your insurance
rather than the
collision category, so you can get a
shiny new windshield and your insurance premiums will stay the same.
Q.
I see you have a great online
discount rate. Can I get that rate even if I place my order over the phone?
A. Yes, because we like you! To qualify for the discount, simply call our
Glass Depot online division by phone at 408-295-2929.
Q.
Where do I need to take my car
and how much time should I allow for windshield replacement?
A. We're about to make you very happy: You don't have to go anywhere.
We'll come to you wherever you are—at home, at work or at your in-law's
notorious marathon potluck. And the whole process shouldn't take more than an
hour, though we highly recommend that you don't drive for 2-3 hours after the
installation so that the urethane seal will have plenty of time to cure. Your
technician will give you an estimated drive-away time based on weather
conditions and materials used.
Q.
Do I need to be there while
you replace my glass?
A. Nope. You can go shopping, see a movie, keep working, take a
nap-whatever makes you happy. All our capable technicians need is to have your
vehicle unlocked when they arrive.
Q.
What if it's raining or
snowing on the day of my appointment?
A. A little rain or snow won't slow Glass Depot down—as long as there's a
carport, garage or other suitable shelter on site. Otherwise, we'll gladly
reschedule your appointment for another time.
Q.
So, what about quality? I
don't want to have to replace my windshield again.
A. We can assure you that we use only high-quality auto glass
from an Original Equipment Manufacturer such as PPG, Pilkington, LOF, Mopar,
Carlite and Guardian. We are so confident in the glass we use that we guarantee
it's quality as long as you own your car. We also back up our craftsmanship with
an
Glass Depot warranty that's honored in all 50
states. If your windshield leaks due to faulty installation on our part, we'll
replace it for free. But don't worry—it won't. Our technicians are some of the
best in the industry.
Q.
I need my side-door glass
replaced. Am I on the wrong website?
A. You've come to the right place. At Glass Depot, we sell and
service most auto glass parts: door windows, vents, back windows, just about
anything that's glass for your vehicle! We will need to talk to you on the phone
to make sure we order exactly the right side glass to fit your car—just give us
a call at 408-295-2929.
Q.
I'm sold. How long is the wait
for an appointment?
A. We can usually have an Glass Depot expert to your location in 1-2
days, depending on your availability.
Q.
Wow! Is there anything Glass
Depot doesn't do?
A. Sadly, yes. At this time, we are unable to provide window tinting,
sun/moon roofs, mirrors or slider windows. But, being a responsive, caring
company, we at Glass Depot are always adding new products and services in an
effort to take better care of your auto glass needs. Look for these and other
services in the near future. If you are considering a home improvement project,
check out our services at
www.QualitySmith.com.
For more information or if you have any additional questions, simply call us
at 408-295-2929.
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